Marks Lifestyle Foods – Terms and Conditions

Definitions

“We” “Us” “Our” “Me” Refers to Marks Lifestyle Foods

“Products” refers to our range of meals sold through our website

“You” or “Customer” refers to the individual or business purchasing products or services from us.

About Us

Marks Lifestyle Foods (MLF) is a UK based artisan food business. Our products are made from your selections when you have purchased the goods, and are made completely fresh, individual dishes made with care and attention to detail. We do not offer calorie counts; we offer freshly prepared dishes that help blend into a balanced lifestyle.

Individually prepared products

Each product is individually made and artisan by nature, this mean there may be small variations in weight, colour, shape, decoration and weight.

These variations are a natural part of the individual handmade process and merely enhance the unique individual character of each product.

Such variations are not defects and do not affect the quality or safety of any of the products.

Product Descriptions

Product descriptions and images are provided as a guide only.

We take reasonable care to ensure that all descriptions are accurate.

Due to the handmade process, there may appear to be minor visual differences, these are expected and accepted as part of the artisan process.

A product will only be considered not as described if it differs materially from the description provided.

Ingredients and Allergens

Ingredients are handled in an environment that handles nuts, dairy, gluten, soy, fish, raw meats, dairy and other allergens.

Customers are responsible for checking allergen information before purchasing.

MLF cannot accept liability for allergic reactions where correct information has been provided

Orders

Orders are confirmed once payment has been received in full.

We reserve the right to refuse or decline any order at our sole discretion, some situations that may result in your order being cancelled include limitations on quantities being available for purchase, inaccuracies  or errors in product or pricing information

Delivery

Ownership of the product passes to you once payment is received.

Delivery of your product (s) will incur an extra charge of no less than £6.50 and no more than £9.50 per order.

Picking your order up from a pre agreed central location incurs a minor charge of £2.00?

You can contact us by mail using enquiries@markslifestylefoods.co.uk

Delivery Responsibility

Responsibility for all goods passes to the customer upon delivery

MLF is not responsible for delays caused by unforeseen circumstances out of our control, incorrect delivery details provided by customers, the failure of customers to be in their agreed delivery address when the products are delivered or adverse weather conditions.

Damaged Products

We are confident that you will be extremely happy with your purchase, however in the event of damaged or spoiled goods being received on the day and time of delivery the following steps must be followed.

If your order arrives damaged, you must contact us within 24 hours of delivery.

Claims must include clear photographic evidence of product and its original packaging

Claims received after 24 hours may be refused.

Resolution

Where damage is confirmed MLF offer at our discretion:

A replacement product

or

A partial refund

or

A full refund where the product is unusable

Product not as Described

Any concerns must be raised within 36 hours of delivery

Minor variations caused by the handmade process do not qualify as faults

Returned Products Must Be

Approved in advanced

Unused and in original condition

Returned within 3 days of approval

Perishable Goods and Cancellations

Our products are perishable goods. Once production has begun, orders cannot be cancelled

(Production of goods incorporates the purchase of part or all products in relation to your specified dish.)

Refunds

Approved refunds will be processed within 10 working days, to the original payment method

Delivery charges are not refundable.

Storage and Shelf life

All products need to be refrigerated as soon as possible.

If your product is not being used within two days, then freeze them straight away

Defrost your product using the refrigerator, allow at least 24 hours for the product to defrost

MLF is not responsible for deterioration caused by improper storage or defrosting of products

Limitation of Liability

To the fullest extent permitted by UK law

MLF shall not be liable for indirect or consequential losses

Liability is limited to the price paid for the affected product

MLF is not responsible for damage or quality issues arising after delivery due to handling or storage.

Nothing in these terms' limits liability for death or personal injury caused by negligence, fraud or any matter that cannot be excluded by law.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the jurisdiction of the said courts